Improving the Client Experience
Janet LeBlanc |President, Janet LeBlanc + Associates
As private sector organizations embrace the power and need for improving the customer experience, government service organizations are realizing the need to improve citizen services and to develop mechanisms that demonstrate the value they deliver to their various stakeholders.
- Build a customer-centric culture
- Measure customer value
- Engage employees to do what’s right for customers
Join me at MARCOM 2012, May 15 at 10:15 – 11:30 and learn how to nurture your stakeholders.
Who is Janet LeBlanc?
Janet LeBlanc is internationally recognized for her expertise in customer value and experience management with award winning results in driving transformational change. She works with organizations to improve performance by transforming how they interact with clients to deliver a branded customer experience. Janet integrates customer expectations into strategic planning, employee performance management, and process improvement initiatives with the goal to link customer strategies to business and financial results. Janet was awarded the prestigious Stevie Award (Best Executive for a Government Sector) and joined a world-wide community of 1 to 1 Customer Champions recognized for their passion and expertise in bringing the customer to the forefront of a business.
A sought-after guest speaker, Janet regularly presents at events all over the world including the Chief Service Officer Summit, the Customer Experience and Engagement Summit, and the European Market Research Event. She was the main conference chair for the 9th Annual North American Conference on Customer Management.
Tags: cepsm, citizen engagement, client experience, communications, customer-centric, government, MARCOM, marcomforum, marketing, professional development, training
